Your agent's knowledge base is its foundation. Learn how to effectively manage and organize information to ensure your agent provides accurate, helpful responses.
Types of Knowledge
📄
Documents
Upload PDFs, Word docs, or text files containing your business information, policies, and procedures.
🌐
Website Content
Import content directly from your website, including FAQ pages, product descriptions, and blog posts.
✏️
Manual Entry
Add specific questions and answers, custom responses, and detailed explanations directly in the system.
Best Practices for Knowledge Management
Organization Tips
- Use clear, descriptive titles for all content
- Group related information together
- Keep content current and accurate
- Use consistent terminology throughout
- Include examples and specific details
Content Quality
- Write in simple, clear language
- Avoid jargon unless necessary
- Include step-by-step instructions where applicable
- Provide context for complex topics
- Link related topics together
Managing Updates
🔄 Keeping Content Fresh
Regular updates ensure your agent always has the latest information:
- Review and update content monthly
- Add new products or services immediately
- Remove outdated information promptly
- Monitor common questions for content gaps